Why you talk too much.
April 5th, 2009I often feel I talk too much. But why? What makes it too much, and what signal does it send to those around me that I talk too much? If I’m talking too much, there must be a right amount to be talking. But how much even the most quiet person talks depends on how much needs to be said. So it must be that my ratio of talking to information needed is too high. Perhaps other people have a ratio of talking to needed information that’s too low.
In Diagram 1, I demonstrate the implications. The x-axis is the rate of information exchange that is necessary under whatever circumstances. The y-axis represents the rate of information that is adopted by the talker. The center diagonal is the ideal function, in which the talker gets across what is needed, no more, and no less. We’ll call it the Need-to-Know line, or N. But even the ideal talker doesn’t follow this line indefinitely. At a certain minimum point, we are socially expected to talk even if we have nothing to say, just to prevent awkward silence. This is the dotted line toward the bottom of the y-axis, labeled the “Small Talk Line.” Furthermore, there is only so much that one can talk, regardless of how much needs to be said. This is represented by the top dotted line, labeled the “Lecture Line.” The resulting ideal rate (labeled “Ideal Talker”) is S-shaped, outlined in green.
But clearly, not everyone follows the ideal rate. Diagram one addresses the talkers who behave in a way approximated by the assumption that they operate on the basis of a uniformly lower or higher perception of how much information is needed. These rates are labeled “Guarded (N’)” and “BFFs (N”),” respectively. These talkers have differing minimum and maximum talking rates, and otherwise behave as if the Need-to-Know line has shifted in one direction or another.
Note, however, that there are multiple potential explanations for why they may have shifted. The “Guarded” talker could just be shy, in which case they are not actually misperceiving the proper location of N, but could be communicating less than necessary, due to difficulties connecting to their listeners. Or, the Guarded talker could recognize how much information needs to be shared, and intentionally decide to hold some back, perhaps for strategic reasons. Either of these cases could be quantified as “Undershare,” labeled in Diagram 1. But the possibility remains that the talker misperceives the location of N as being that of N”. This person may be underrating the strength of the relationship, or the needs of the listeners. This person is underrelating to his listeners, who may be offended.
Likewise, there are multiple explanations for the behavior of the Big Talker. He or she may know the location of N, but decide to share more. This may be because they are uncertain, and prefer to cover their asses rather than risk undershare, like lawyers. This would be the opposite of the strategic undersharer or secret-keeper, also observed in attorneys. Or, they may know that they are saying too much, but have difficulty being succinct, or for some other reason have problems communicating at a lower level. Serial restaters, sprawling storytellers, stutterers, etc. may fall into this category. These both constitute “Overshare” in Diagram 1. But there remains the possibility that they are mistaking the location of N as being N”. This person believes that the strength of the communication channel, relationship, or need for information is stronger than it actually is. The admirer, who desperately loves their audience and projects that love onto their listener, may fall into this category. The pedantic speaker may think their audience less informed than they truly are, and condescend to tell them more than they need to hear. The old friend whose companion has grown apart may find themselves tragically lost along the trail of N” while their friend knows N is inevitable.
This begins to answer my last question. Now that we have some idea of why people may share more or less than they should, it begins to become clear what signals may be sent to listeners of undersharers and oversharers. But the signals are ambiguous. Is the person who never gives me a full answer hiding something, are they shy, or are they just not that into me? Is the incessant talker (or writer) just covering their bases, are they bad at shutting up, or do actually think I’m stupid? Perhaps the interpretation is based on context, or even on the self image of the listener. I, for example, assume that anyone who talks to me too much is simply sexually attracted to me.
There is a related question: why is it sometimes hilarious to talk a lot, and really cool to talk too little? Easy. The comedian who talks a mile a minute is analogous to the super-smiley clown: they both act like they’re your best friend when you hardly know them, which is both absurd and lovable. Alternately, the person who talks too little is sending you the message that they don’t think you’re so hot, implying without showing that they are actually hot shit compared to you in ways that they know and you don’t.
The lesson, for me and everyone else, is simple. Unless you’re writing a legal opinion on a merger proposal, less is more. Sure, your audience may suspect that you’re holding something back, or that you don’t consider them to be your buddies. But at least you’re not insulting their intelligence. And if you’re lucky, you’ll give the impression that you are pretty much too cool for school.
This guy’s bad haircut is hilarious.


